Refund Policy

This Refund Policy outlines the terms and conditions for refund requests made for subscriptions, digital products, and services offered through the Vekta website and mobile application.

  1. Subscription & Purchase Terms

Account Information

  • Monthly Subscriptions: Payments are non-refundable once billed. You may cancel your subscription at any time to prevent future automated charges at the end of your current billing cycle.

  • Annual Subscriptions: Eligible for a full refund within 14 days of the initial purchase or annual renewal date. Refund requests submitted after 14 days will not be granted, but recurring billing will be canceled.


  • Free Trials: If you do not cancel prior to the end of your trial period, your account will automatically convert to a paid subscription. Refunds for post-trial conversions are evaluated on a case-by-case basis.


  • One-Time Purchases: Add-ons or one-time digital goods are non-refundable once accessed or activated, unless experiencing an irremediable technical flaw on our side.

  1. Mobile In-App Purchases

Payment processing rules vary depending on where you purchased your Vekta subscription:

  • Apple App Store (iOS): Apple manages all payments and billing directly. Vekta cannot issue refunds for iOS purchases. Please submit refund requests directly to Apple via reportaproblem.apple.com.

  • Google Play Store (Android): Requests within 48 hours of purchase can be processed directly via Google Play. After 48 hours, contact Vekta support directly with your Google Play order number.

  1. How to Request a Refund

For direct purchases made via the Vekta website or Android platform:

  1. Contact us at support@tryvekta.com with the subject line "Refund Request."

  2. Provide your account email address, transaction ID/invoice number, and a brief description of the issue.

  3. Approved refunds will be issued back to your original payment method within 5–10 business days.

  1. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Vekta, its officers, directors, employees, agents, affiliates, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages. This includes, without limitation, damages for loss of profits, loss of data, loss of goodwill, service interruption, computer damage, system failure, or the cost of substitute services arising out of or in connection with your access to, use of, or inability to use the Vekta website, mobile application, or services.

Cap on Aggregate Liability Under no circumstances will Vekta’s total aggregate monetary liability arising out of or relating to these terms or your use of the service—whether based on contract, tort (including negligence), strict liability, warranty, or any other legal theory—exceed the greater of:

  • The total amount paid by you to Vekta in the twelve (12) months immediately preceding the event giving rise to the claim; or

  • $100 USD (if you have not made any payment obligations to Vekta).

Specific Exclusions & Jurisdictional Limits

  • Third-Party Integrations: Vekta explicitly disclaims liability for any loss, delay, or corruption caused by third-party services, APIs (including Google API Services), or platform infrastructure outside of our direct control.

  • User Conduct & Data: Vekta is not responsible for unauthorized access to your account resulting from compromised credentials, user error, or unsecure user devices.

  • Statutory Rights: Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, Vekta’s total liability shall be limited strictly to the maximum extent permitted by applicable local law.

5. Contact Us

If you have questions, contact us at support@tryvekta.com.